Statutory warranty

If your item arrives damaged or defective, or shows a defect within the warranty period, we are sorry. We are happy to help you resolve the problem within the framework of the statutory warranty.

As a consumer in the EU, you have a statutory right to receive your item free from defects upon delivery. If a defect that already existed at the time of delivery becomes apparent within two years of delivery, we will take care of it.

We review each case individually to find the best solution for you

Your rights under EU law